WHEN WILL MY ORDER ARRIVE IF I ORDER NOW?
As all items are handmade in the UK to order, allow 1-7 working days(not weekends) starting after the date of purchase for your order to arrive on standard shipping for UK orders. Please allow 5-14 working days for international orders.
If you need your order sooner please chose 'Rush my order' when you check out. This means that your order will be prioritised, and shipped the NEXT WORKING DAY on First Class mail (up to 1-3 working days)
HOW WILL MY ORDER BE SHIPPED?
MY ORDER HASN'T ARRIVED. WHAT DO I DO?
The reference number provided with your order will give you an order update. You will get an email after your item has been dispatched with these details. You can track your item here:
It is Royal Mails responsibility to deliver your items, so it is best to contact them directly if your order has not arrived.
We can offer some extra advice to help you locate your parcel!
- Check that all the delivery details you provided us are correct. Unfortunately we cannot change order details after the order has been shipped.
- Contact friends / family / neighbours to check if your item has arrived without your knowledge. Especially if you live in shared accommodation or student halls, your parcel may be left with someone else and they may have forgotten to let you know!
- Visit your local parcel sorting office(where you'd go if you got a red delivery card from Royal Mail) as often parcels can be left there without the red card.
If you have tried all these steps, you can request the postage receipt from us at which you will be able to use this information to put in a claim with Royal Mail:
*Please remember that items are not our responsibility once dispatched. After shipping it is Royal Mail's responsibility to get your parcel to you. We get proof of postage for every order and your reference number will let you know if the item has arrived*
I HAVE RECEIVED THE WRONG ORDER / MY ORDER IS FAULTY
Please email us immediately explaining the issue to firstname.lastname@example.org. This must be done as soon as possible to ensure any replacements do not go out of stock. Please provide your order number and photographic evidence in the email to speed up the process.
WHAT IS YOUR RETURNS POLICY?
It is your right to return items within 14 working days if they are not suitable for you. Please email us at email@example.com to arrange a return.
DO YOU DO CUSTOM ORDERS?
Unfortunately we do not do custom orders due to the high volume of orders we receive on a daily basis. Everything we have available will be listed on the website.
THE ITEM I WANT IS OUT OF STOCK
Please contact us and we will be able to let you know if we are restocking!
WHAT SIZE WILL I NEED?
we have a designated page that will help you with sizing, just go to our shop menu to find our size guide.
KLARNA T's & C's:
STILL NEED SOME HELP??????
Please email us for the fastest response, or fill out the contact form below.
Alternatively you can DM us on instagram @shimmyshineclothing
**Please note that DM's are not guaranteed to be seen due to high volume of messages...If its been a couple days and we haven't responded please email**